HIPAA Notice of Privacy Practices
EBEC Homecare Companions Privacy Policy
Effective Date: 02/15/22/2025
EBEC Homecare Companions (“EBEC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and health information of the individuals and families we serve. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our services, website, caregivers, and communications.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, address, phone number, and email
- Date of birth and emergency contact information
- Family/caregiver contact details
- Insurance or payment-related information (when applicable)
Health & Care Information
- Medical conditions relevant to care support
- Care preferences, routines, and support needs
- Physician and case manager information
- Service notes and care documentation
Website & Communication Information
- Information submitted through website forms
- Email and text message communications
- Phone call information related to services
2. How We Use Your Information
We use your information to:
- Provide in-home care and support services
- Communicate with you and your family about care
- Coordinate with healthcare providers, social workers, and case managers
- Process billing and service documentation
- Improve service quality and client experience
- Meet legal, regulatory, and safety obligations
3. HIPAA & Health Information Protection
EBEC Homecare Companions follows applicable privacy and security standards to protect health-related information. Health information is only accessed by authorized staff and used strictly for care coordination, service delivery, and required documentation.
We do not sell personal or health information.
4. How We Share Information
We may share information only when necessary and appropriate:
- With authorized family members or legal representatives
- With physicians, hospitals, and care coordinators
- With government agencies or payors involved in care authorization
- When required by law, safety, or compliance obligations
All sharing is limited to what is necessary to support services and care.
5. Data Protection & Security
We take reasonable administrative, technical, and physical safeguards to protect your information, including:
- Secure storage of records
- Access limited to authorized personnel
- Confidentiality expectations for all staff and caregivers
6. Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Limit how your information is shared when legally permitted
- Ask questions about how your information is used
To make a request, contact us using the information below.
7. Text Messages & Email
By providing your contact information, you consent to receive service-related communications from EBEC, including scheduling, care updates, and administrative notices. You may opt out of non-essential communications at any time.
8. Children & Vulnerable Individuals
We take extra care to protect the privacy and dignity of seniors, children, and individuals with disabilities. Information is collected only as needed to safely provide services.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be shared through our website or client materials.
10. Contact Information
EBEC Homecare Companions
Email: info@ebeccares.com
Website: www.ebechomecare.com
Service Area: South Carolina (all counties)
If you have questions or concerns about privacy, please contact us. We are committed to ensuring every individual and family we serve feels safe, respected, and protected.
